CLINIC Fees + ADMINISTRATION

The Australian Psychological Society recommends an hourly rate for psychological services of $315 for 50 min session (2024 -2025 financial year).   

Please find below our list of fees as at 1st July 2024  which are under the recommended rate.  

Psychology Sessions

• Psychologist Initial Session - (90 mins + 10 min clinical note taking) -  $350
• Psychologist Subsequent Session  -  (60 mins + 10 min clinical note taking) - $250
• Psychologist Extended Subsequent Session  -  (70 mins + 10 min clinical note taking) - $300

Counselling Sessions

• Counselling Initial Session Fee-  (90 mins + 10 min note taking) -  $150
• Counselling Subsequent Session Fee - (50 mins + 10 min note taking) -  $95
• Medicare Rebates are not currently available on counselling sessions

NDIS Sessions

Inline with guidelines as stipulated by NDIS as updated for 2024/2025

Please be aware that a $50 deposit is required to hold your initial session booking.

Your deposit is refundable should you choose to not proceed with your session, as long as the cancellation is received within the 48 hour cancellation window. 

If you cancel within 48 hours your deposit will be forfeited. 

If you do not arrive to your initial session booking your deposit will be forfeited and the remainder of the session fee will be deducted from the card we have on file you as per our non-arrival policy.

Our standard hours

Monday - Friday 9am - 5pm

We offer emergency sessions outside standard office hours to assist clients in crisis or to attend amidst other commitments. 

Sessions are by appointment only and are available before 9am and after 5:00pm. 

Please be aware these sessions do incur a surcharge of $50 which is in addition to above standard session rates.

Our Psychology service offers a broad variety of benefits for NDIS participants, including an improved ability for you to relate to family and friends, connect with your local community and enrich your quality of life.

Like other allied health disciplines, the role of a NDIS psychology clinician is to help you reach your goals. Our psychology clinicians will complete a disability focused assessment of psychology support needs to identify the cognitive, behavioural and emotional barriers and skill-deficits preventing you from achieving your NDIS goals.

 Our psychology clinicians will then generate an individualised, evidence-based intervention plan to address these. 

Individuals with a Mental Health Treatment Plan from their doctor are able to receive a rebate of $96.65 with a Generalist Psychologist. 

Upon visiting your doctor, they will make an assessment about whether you are eligible for such a plan, and may refer you to a psychologist. 

Eligible clients are entitled to up to: 

• 10  individual sessions with a psychologist per calendar year; 
• 10 group therapy sessions with a psychologist per calendar year.

You will need to have your Mental Health Treatment Plan before you come to the first session with your Psychologist in order for your rebate to be processed.  

Your Medicare rebate will be processed electronically at the end of your consultation as a client reimbursement.

If you have ‘extras’ private health insurance you may be eligible to claim rebates for psychological sessions assessments. 

Each health insurance package is different and rebates depend on extras cover schemes which can change over time, therefore, we recommend that you check with your insurer about rebate amounts. 

Please note that the Item Number for an initial consultation with a Psychologist is 100, and subsequent consultation is 200.

Individuals: Payment is made on the day of the appointment via cash payments or EFTPOS. We have a HICAPS terminal, and can process MEDICARE and Private health care rebates in the office.

Credit Card Payments attract a 1.2% surcharge

Third Party Payers: An invoice will be issued and payment will be required within 7 days of the invoice via electronic bank transfer or credit card (over the phone). Payment details will be provided on the invoice.

We understand that paying a cancel fee can be frustrating, and we genuinely dislike having to enforce it. 

Our cancellation policy is communicated through various channels, including booking confirmations, appointment reminders, SMS notifications, online bookings, website, and in-clinic displays. 

 A'No Show' is considered to have occurred if the client is late without notification by more than 25 minutes to an appointment. 

Cancellation fees are as follows:

(i) If you cancel 48 hours or more before the session, you won't have to pay a cancellation fee.

(ii) If you cancel 24 to 48 hours before the session, you will  pay 50% of the session cost.

(iii) If you cancel less than 24 hours before the event, you will need to pay  the full session cost.

(iv) If you don't show up for a booked session, you will be charged the full session amount.

NDIS Cancellation Fees (based on the NDIS schedule of fees)

If cancelled with less than 48 hours notice = Full cost of session

If unable to attend, consider switching to an online or phone consultation to avoid cancellation fees.

We offer all our therapy, counselling and psychology sessions via telehealth, making sure you can access our services wherever you are.

This service enables people living in rural or remote areas to access the same level of specialised psychological care.

We have experience in fostering strong therapeutic relationships online with our clients, and many clients prefer online as a convenient option for a busy life.